Alin Florin Popescu

Following my promotion, my responsibilities expanded to include leadership and client-facing roles within the IT infrastructure team.

• Provide leadership and direction within the IT infrastructure team, setting targets and goals for improvement
• Communicate with clients regularly to ensure their satisfaction with IT services and support
• Conduct comprehensive reviews of clients' existing IT infrastructure to identify opportunities for cost reduction and resource optimization
• Develop and present detailed reports and recommendations to clients, outlining potential improvements and cost-saving measures
• Collaborate with clients to implement recommended changes, ensuring a smooth transition and minimal disruption to their operations
• Provide ongoing support and follow-up to monitor the effectiveness of implemented changes and to address any emerging issues
• Mentor new team members, providing comprehensive training on company processes, tools, and best practices
• Schedule and coordinate activities for new team members, with approval from management, to align with project timelines and business objectives
• Monitor progress and provide ongoing support and guidance to new resources, addressing any challenges they encountered
• Foster a collaborative and supportive team environment, encouraging continuous learning and development
• Participate in meetings regarding contracts with clients or external contractors
• Conduct technical interviews to assess candidates' knowledge and suitability for the role

Managed and maintained the infrastructure of Deloitte Italy and client companies. Key responsibilities included:

• Resolved incidents, implemented changes, and completed tasks within SLA guidelines
• IT infrastructure monitoring on Cloud and On-Prem with Zabbix
• Performed cloud cost analysis and proposed optimizations to clients
• Designed, implemented, and managed a multi-platform virtualized infrastructure
• Managed domain services, including Active Directory, DNS, DHCP, GPO, shared folders, and patching
• Administered and secured Citrix Cloud environments
• Documented IT infrastructure, processes, and procedures

Provided help desk and systems support to client companies and their employees. Key responsibilities included:

• Resolved incidents, implemented changes, and completed tasks within SLA guidelines
• Monitoring tool installation (Zabbix, Nagios, GLPI) on Cloud and On-Prem
• Creation, management, and configuration of virtual machines (Windows and Linux) in various environments
• VEEAM installation and configuration for backup/restore
• Users' permissions, GPO, and mail management
• Sophos Enterprise Antivirus installation, configuration, and management
• Documented IT infrastructure, processes, and procedures

Provided IT assistance to Beckman Coulter's Italian office in collaboration with the IT Manager and corporate teams. Key responsibilities included:

• Incident, change, and task resolution at second and third levels with adherence to SLAs, ensuring timely resolution and customer satisfaction
• Managed local servers, network, and security in collaboration with level 2 support in other countries, demonstrating strong coordination and problem-solving skills in a multinational environment
• Oversaw user permissions, groups, and GPO management, showcasing detailed knowledge of user access control and security policies
• Handled computer, VoIP, and mobile device inventory, configuration, and provided basic user training, maintaining comprehensive documentation and user support
• Managed Veeam backup and restore processes, ensuring data integrity and disaster recovery preparedness
• Led change management initiatives for IT upgrades, including user communication, training, and post-implementation support to ensure smooth transitions

Diploma in Computer Science and Telecommunications